When you call CMC:Berkshires a member of the team will get basic information like your phone number and contact information. Within the day, you will receive a call back from a clinician on the treatment team. Unlike most rehabs, when you call CMC:Berkshires, your first extensive phone contact will be with a clinician who will likely have a direct hand in your care from the beginning to the end of your treatment.
This first phone call with us takes about one hour. We spend the time finding out about you (the issues you would like to address, the treatment you have tried in the past, a sense of your physical and mental well-being). We get details about the circumstances of your life (family, work, interests) and what brought you to consider making a significant life change when it comes to your substance use or other behaviors. We also answer any questions that you have about CMC:Berkshires. We think it’s crucially important to take the time up front to answer all your questions and to understand your unique circumstances.
Together during this phone call, we will determine if CMC:Berkshires is an appropriate fit for you. We understand that each person has individual wants and needs, and that CMC:Berkshires might not be the best place for everyone. If we are not the best place for you, we will try and give you referrals that would better suit your needs. Again, our main goal is to try and help you find the support and treatment options that work for you.
We will also get a sense of anyone in your life who might be able to be a support to you during the process of making this decision. It can be very helpful for us to talk with other treatment providers and/or family members or friends. We encourage you to involve anyone who can help you make this decision and will work with you to determine how they can best be involved (e.g., providing information only, financial support, helping you get to us, etc.).